MEMBER SERVICES SUPPORT STAFF
JCC College Avenue
Position Summary:
Ensures the best possible member and guest satisfaction through a welcoming friendly and positive manner; receives and welcomes people as they enter the JCC either physically or via the telephone; confirms membership status; accurately manages point of sale transaction; triages deliveries and responds to member & guest inquiries. Communicates and works well with team mates and cross functional partners.
Qualifications:
1. Knowledge and Education – Minimum Required or Preferred: GED required, High School Diploma preferred
2. Experience – Minimum Required or Preferred: 1+ year experience as a front desk receptionist, preferably in a hospitality environment
3. Required Skills:
a. Personable, diplomatic, & passionate about providing outstanding customer service b. Thrivesonsuccessfullycommunicatingwithadiversepopulation
c. Highly organized & attentive to details
d. Calmlymulti-tasks
e. Consistently maintains a high level of professionalism
f. Proficient in the use of a computer & related software applications g. Proactiveandsolutionoriented
Duties and Responsibilities:
• Receive members and visitors to the JCC;
• Confirm membership status for passes and program registration;
• Keep membership database accurate and up-to-date.
• Sell and accurately complete sales transactions;
• Balance cash drawer accurately after each shift;
• Agency point of contact for Building Operations;
• Exceed expectations when providing members / visitors with requested information;
• Promptly refer member/visitor to appropriate staff &/or JCC department
• Deliver outstanding customer service in a friendly, polite and diplomatic manner;
• Givemember/visitorneedsandrequeststhehighestpriority • Promote new programs to members and staff;
• Promptly and accurately direct all telephone inquiries;
• Call 911 and triage phone calls during emergency;
• Learn and maintain working knowledge of JCC emergency procedures plan;
• Receive, verify, and sign for deliveries; communicate delivery to JCC recipient;
• Provide accurate and timely back up support for agency’s administrative overflow on an as needed basis;
• All other duties as assigned.
APPLY NOW
The JCC is an EEO, At-Will Employer.
Apply in person at:
1125 College Avenue
Columbus, OH 43209.